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SUMMARY
- • All subprocessors are bound by data protection agreements and undergo security review
- • AI providers (OpenAI, Anthropic) have contractual commitments not to train on customer data
- • Enterprise customers receive advance notice of subprocessor changes with right to object
Current subprocessors
- Amazon Web Services (AWS)Infrastructure
- Cloud infrastructure and hosting
- All customer data (encrypted)
- Database and authentication services
- Account data, application data
- CDN, DDoS protection, and DNS
- IP addresses, request metadata
- Billing information, payment cards
- Transactional email delivery
- Email addresses, notification content
- Customer support and messaging
- Contact info, support conversations
- AI/LLM processing for document analysis
- Document content (for processing only)
- AI/LLM processing (alternate provider)
Last reviewed: December 2024. This list is updated as subprocessors change.
Subprocessor change notifications
Enterprise customers with a Data Processing Agreement (DPA) receive advance notice of any new subprocessors, with the ability to object within the timeframe specified in their agreement.
Data protection standards
- All subprocessors sign data protection agreements
- We verify SOC 2 or equivalent certifications where available
- Regular security assessments of critical subprocessors
- EU-US Data Privacy Framework compliance where applicable
- Contractual commitments from AI providers not to train on customer data
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